Privacy Policy

Who We Are

Kudo Pty Ltd

Registered office: Available upon request

Contact: contact@1nbox.au

We are committed to protecting personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).

Information We Collect

We collect information necessary to operate a secure and reliable scheduling platform.

Information You Provide

This may include:

Businesses and Staff

• Name
• Business name
• Email address
• Phone number
• Billing details
• Account credentials
• Service and scheduling information

Customers

• Name
• Email address
• Phone number
• Appointment details
• Any information voluntarily provided during booking

Customers may provide information either directly or through a business using the platform.

Automatically Collected Information

We may collect technical data such as:

• IP address
• Device type
• Browser type
• Log data
• Usage patterns
• Approximate location

This helps us maintain security, improve performance, and optimize the user experience.

How We Use Information

We use personal information to:

• Provide and operate the Service
• Process subscriptions and transactions
• Facilitate bookings
• Send confirmations, reminders, and service notifications
• Maintain platform security
• Detect fraud or misuse
• Provide customer support
• Improve platform functionality

Analytics

We may use aggregated and anonymized data to:

• Understand platform usage
• Improve features
• Develop new products
• Monitor system performance

This data does not identify individuals.

Data Ownership

Businesses retain ownership of customer data they collect using 1nbox.

We act primarily as a data processor for that information, handling it only as necessary to provide the Service.

Businesses are responsible for ensuring they have appropriate rights and permissions to collect and use customer data.

Payments

Payments are processed by third-party providers such as Stripe.

We do not store full payment card details.

Payment data is handled according to the payment processor's privacy and security practices.

How We Share Information

We do not sell personal information.

We may share information with trusted service providers that help us operate the platform, including:

• Payment processors
• Cloud hosting providers
• Infrastructure and security vendors
• Communication providers (e.g., SMS delivery)

These providers are permitted to use information only to deliver services on our behalf.

We may also disclose information:

• To comply with legal obligations
• To enforce our Terms
• To protect rights, safety, and platform integrity
• In connection with a merger, acquisition, or asset sale

International Users

1nbox is operated from Australia but may be accessed globally.

By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your own.

We take reasonable steps to ensure appropriate safeguards are in place.

Data Security

We implement commercially reasonable technical and organizational safeguards, including:

• Encryption
• Secure infrastructure
• Access controls
• Monitoring systems

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

• Provide the Service
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Businesses control much of the data stored within their accounts and may request deletion where appropriate.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access personal information
• Request correction
• Request deletion
• Object to certain processing
• Withdraw consent where applicable

To make a request, contact contact@1nbox.au.

We may need to verify your identity before fulfilling requests.

Children's Privacy

Users must be at least 16 years old, or have permission from a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe a minor has provided information improperly, contact us and we will investigate.

Third-Party Services

The Service may integrate with or link to third-party services.

We are not responsible for the privacy practices of those providers. Users should review their policies independently.

Changes to This Policy

We may update this Privacy Policy periodically.

When material changes occur, we will take reasonable steps to notify users, such as posting an update within the platform or on our website.

Continued use of the Service constitutes acceptance of the revised policy.

Contact Us

Kudo Pty Ltd

Registered office: Available upon request

Email: contact@1nbox.au